Purchase FAQ

Product FAQ

Q1: What main machines do you produce? Can you provide turnkey projects?

We specialize in full-range grain and oil processing equipment, including wheat flour milling, corn processing, rice milling, bean processing and edible oil pressing & refining machines. We provide single machines, semi-automatic lines and full automatic turnkey projects including plant layout, production, installation, commissioning and training.

Q2: Can production capacity be customized? Do you support small, medium and large factory solutions?

All capacities are customizable. We support small workshop, medium factory and large-scale industrial production lines, providing tailored solutions for different investment budgets and production demands.

Q3: Can I choose different equipment configurations? What is the difference between standard and upgraded version?

Flexible configuration is available. The standard version is cost-effective and easy to maintain. The upgraded version includes plastic-sprayed carbon steel / 304 stainless steel pipes, PLC automatic control, intelligent dust removal and automatic packaging, with higher automation and food-grade hygiene standard.

Technical FAQ

Q1: Can your technology adapt to our local grain raw materials?

Yes. Our machines are exported to Africa, Central Asia, Europe and South America. We adjust processing technology according to local grain moisture, hardness and impurities to ensure stable finished product quality and high yield rate.

Q2: Is the power consumption high? What about the long-term operating cost?

All equipment adopts optimized motor matching and mature technology with low invalid power consumption. With stable mechanical structure, few wearing parts and low failure rate, our machines save electricity and labor, ensuring low long-term operation cost.

Q3: Can the machines adapt to limited workshop space and local voltage?

Yes. We provide full non-standard adaptation. According to your workshop size, local voltage and civil conditions, we optimize equipment layout, height, pipeline and electric system without large-scale factory modification.

Purchase FAQ

Q1: Is the purchasing process complicated for new clients?

The whole process is simple and transparent. We provide free solution, configuration list and quotation, one-to-one professional docking, factory inspection, overseas delivery, installation and training services.

Q2: What is the production lead time? Can you guarantee on-time delivery?

Normal production cycle is 15–30 working days. With self-owned factory, stable supply chain and real-time production report, we strictly guarantee delivery time.

Q3: Can you provide full export and technical documents?

Yes. We provide complete export documents including contract, invoice, packing list, B/L, machine drawings, operation manual and inspection certificates for customs clearance and project filing.

After-sales FAQ

Q1: What is your warranty policy? How to deal with machine failure?

We provide formal warranty and lifelong technical support. Overseas technical response within 2 hours. Remote troubleshooting and fast original spare parts supply minimize downtime.

Q2: Do you provide overseas installation, commissioning and training?

Yes. Our engineers provide on-site installation, full-line commissioning, trial run and professional training for operation, maintenance and troubleshooting to ensure smooth production.

Q3: Can I upgrade or expand the production line in the future?

All machines reserve upgrade space. We support automation upgrading, capacity expansion and process optimization with long-term preferential technical service for old customers.